Reflections on the reception of customers visiting the factory

In the year I have worked at Kelaiwood, I have had 3 Reception experiences with clients, each of which was a test of my business and communication skills. Looking back on these experiences, I have gained a lot. Not only did my professional knowledge get tested and supplemented, but also let me find some shortcomings.

**First Reception: Visit from a Third-Party Professional Inspector from the UK**

This experience made me realize the crucial importance of collaborating with inspectors. While they may not have an in-depth understanding of the products, they adhere to stringent inspection standards. I learned to actively cooperate with inspectors, provide the necessary data, and have a profound knowledge of product parameters and details to better address their inquiries. In communication, I also realized the need to be more careful with language to avoid unnecessary misunderstandings. In summary, collaborating with inspectors requires proactive communication, understanding their needs, and ensuring the products meet customer expectations.

**Second Reception: Factory Visit from Russian Clients**

During the reception of Russian clients, I realized the importance of conducting thorough background checks on clients. Despite preliminary organization of client requirements and research on their official website and social media, I failed to delve deep into the client’s focal points. This resulted in the inability to provide satisfactory answers promptly. The client brought a Russian translator, and through her interpretation, I sensed the need for a more precise use of the Russian language. Before client visits, I need to spend more time and effort communicating with clients and preparing product-related information in advance.

**Third Reception: Visit from Dubai Customer Agent to Tour the Factory**

The reception of the customer agent in Dubai gave me a surprise, and this time, I was fully prepared. Throughout the factory visit, I was able to express the main points of each step clearly, and I felt my progress in customer communication and product introduction. I should have prepared the product price and related information in advance. In the introduction of the sample room, I felt that my vocabulary was insufficient and my expression was not fluent enough, so I needed to strengthen my learning and training in this area.

**Gains and Shortcomings in Customer Reception**

Through multiple customer receptions, I have gained experience and learned some lessons:

1. **Understanding the Entire Production Process:** For clients, comprehensive knowledge of the entire production process is necessary. Introduce not only routine procedures but also relevant processes and technologies based on client interests.

2. **In-Depth Understanding of Customer Needs:** Before receiving clients, thoroughly understand their requirements and focal points to provide targeted answers and information.

3. **Preparation of Product Knowledge in Advance:** Have a thorough understanding of product prices, processes, etc., to address various customer queries.

4. **Flexible Response to Customer Needs:** Be able to respond promptly to various customer requests and adjust plans flexibly.

5. **Improving Language Communication Skills:** Improving oral language proficiency, whether in Russian or other languages, is crucial for smooth communication with customers.

**Company Team Efforts in Customer Reception**

1. **Team Collaboration:** Close collaboration within the team ensures the involvement of professionals at every stage of customer reception, providing comprehensive information and support.

2. **Training Programs:** The company can develop training programs to help salespersons enhance product knowledge and language communication skills for better customer service.

3. **Customer Database Construction:** Building a comprehensive customer database, including historical records, requirements, and feedback, helps better understand customers and provide personalized services.